Pictured above: Hazel Ward takes calls in the Communications Centre. 

Citizen generated calls for service are CAD (Computer Aided Dispatch) events initiated by a member of our community to which Waterloo Regional Police Service (WRPS) dispatches an officer(s) to respond but that the call was not initiated by an officer. The rate of citizen generated calls is an independent measure of patrol’s workload driven by our community.

CITIZEN CALLS